Spa Policies

On Line Booking

All services over $20.00 will be charged to your credit card at the time of booking on line. Not to be confused with our Cancellation policy.

Cancellation Policy

If you are forced to cancel or reschedule an appointment, please notify us at least 24 hours in advance (48 hours for appointments incorporating multiple services). In the event that you do not give us 24 hours notice (or 48 hours, in the case of an appointment incorporating multiple services), your credit card will be charged 50% of the service fee. We require a credit card number to hold all appointments. We accept Visa, MasterCard, Discover, and American Express. Your card will not be charged at the time of booking, but will be charged in the event of a no-show or same-day cancellation. Your supplying us with a credit card number information to book an appointment is confirmation of your acceptance of these terms.

Late Arrivals

If you are late for an appointment, your treatment time will be reduced so as to finish your treatment on time: we cannot inconvenience the next scheduled guest. Your service fee will remain the same.

Pricing

All prices are subject to change without notice. Please confirm prices when making an appointment.

Returns

Retail items may be returned only with a receipt within 30 days of their purchase. There will be no refunds, but returned items are eligible for credit. Gift card and makeup sales are final.

Gift Certificates

The perfect gift for anyone, any time! Gift certificates expire one year from date of purchase. All are final sale, no exceptions.

Gratuities

Gratuities are not included in your service price. They are not required, but are greatly appreciated, and are usually around 15-20% of your service's price. Please remember that we cannot accept credit cards or Gift Cards for gratuities.

Service Contraindications

You must disclose any health problems to your therapist before treatment or any service begins. These include, but are certainly not limited to:

  • Use of topical prescriptions including but not limited to Retin-A, Renova, or Accutane precludes waxing or any glycolic treatments whatsoever.
  • Pregnant women cannot receive any hot stone treatments or hot stone massages.

Please obtain your physician's consent before making an appointment for any spa or cosmetic treatments. We reserve the right to refuse any service to any of our guests.

Cell Phone Use

New York Skin & Vein Center (formerly Oneonta Laser Derm) and Day Spa is an escape from your stress and fatigue. Please be considerate and turn off your cell phones and pagers or keep them quiet while in the spa.

We reserve the right to refuse any of our services to any of our guests.

Here at New York Skin & Vein Center and Day Spa, we love our guests and welcome any suggestions or comments.